1. General

By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before confirming your purchase.

2. Payment

All orders must be paid in full before printing or production begins. No work will commence until payment has been received and confirmed.

3. Order Accuracy

Customers are responsible for ensuring that all order details (including size, image, cropping, and specifications) are correct before submission. We do not accept responsibility for incorrect sizes or specifications provided by the customer.

4. Errors & Reprints

If we make an error in printing or production, we will offer a free reprint or remake of the item (once only). If the error is due to customer submission (wrong size, wrong file, or low-quality image), a reprint will not be provided free of charge.

5. Shipping & Delivery

Shipping fees are non-refundable under all circumstances. We are not responsible for delays caused by couriers or external delivery services. Customers must ensure their delivery address is correct at the time of order.

6. Returns & Refunds

Due to the customised nature of our products, all photo prints and canvas orders are non-refundable unless faulty due to our error. Refunds or replacements are only considered where there is a proven production fault made by us.

7. Non-Refundable Items

All accessories are non-refundable, including but not limited to frames, hooks, mounting kits, and other add-ons.

8. Image Quality Disclaimer

Print quality depends on the resolution and quality of the image provided by the customer. We are not responsible for poor print outcomes due to low-resolution or unsuitable images.

9. Changes & Cancellations

Orders cannot be changed or cancelled once production has started.

10. Limitation of Liability

Our liability is limited to the cost of the product purchased only. We are not responsible for any indirect or consequential loss.

11. Copyright & Image Rights

By submitting images for printing, you confirm that you own the rights to the images or have obtained permission from the copyright owner to reproduce them. You agree that the images provided do not infringe on any third-party rights, including copyright, trademark, or privacy rights. We are not responsible for any copyright infringements arising from the use of images supplied by the customer. We reserve the right to refuse to print any image that we believe may violate copyright laws or contain inappropriate content. Unless otherwise agreed in writing, we may use images of completed products (not the original files) for marketing and promotional purposes. If you do not wish your order to be used in this way, please notify us at the time of purchase.

12. Contact

If you have any questions regarding your order, please contact us at your provided business email or phone number.